Returns & Refunds Policy

Effective Date: 11 Feburary 2026

At Vestaloom, we want you to feel confident about your purchase. If you’re not completely satisfied, we’re here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • Items must be unused, unwashed, and in their original condition
  • Items must be returned in original packaging
  • Proof of purchase is required

To initiate a return, please contact us at [email protected] before sending any items back. Returns sent without prior authorization may not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs unless the item received is defective or incorrect
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method
  • Please allow 5–7 business days for the refund to be processed after approval

Original shipping charges are non-refundable, unless required by law or in cases where the item is defective or incorrec

Exchanges

At this time, we do not offer direct exchanges.

If you wish to exchange an item, please return the original item and place a new order.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

 

We will review the issue and arrange a replacement or refund where appropriate.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return once opened or used. This includes bedding or textile products that have been used or washed.

Order Cancellations

Orders may be canceled within 12 hours of placement. After this period, orders may already be processed and cannot be canceled.

Late or Missing Refunds

If you haven’t received a refund after the stated processing time:

  • Please check with your bank or card issuer, as processing times may vary
  • If the issue persists, contact us at [email protected]

Contact Us

If you have questions about returns or refunds, please contact us:

 

Email: [email protected]

Business Name: Vestaloom

Operated by: Nikhil Bector

Address: 7 Princeton Avenue, Halifax, Nova Scotia, B3R 2A1, Canada