CONTACT US
We’re here to assist you with any questions regarding your order, products, shipping, or returns. Vestaloom is committed to providing clear communication and reliable customer support.
Customer Support
Email: [email protected]
Response Time: Within 24 business hours (Monday–Friday)
For faster assistance, please include your order number and relevant details in your message.
Business Information
Business Name: Vestaloom (Sole Proprietor: Nikhil Bector)
Address: 7 Princeton Avenue, Halifax, Nova Scotia, B3R 2A1, Canada
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (Atlantic Time)
Order & Product Inquiries
Please contact us for:
- Order status and tracking updates
- Returns and refund requests
- Product questions or care instructions
Providing complete details helps us resolve your request quickly and efficiently.
Additional Information
We aim to provide a smooth and dependable experience from purchase to delivery, with responsive support at every step.
FREQUENTLY ASKED QUESTIONS
We are a Canada-based brand. All orders are processed and shipped through our Canadian logistics network to ensure reliable delivery and consistent service.
Our products are designed with a focus on comfort, durability, and everyday use. Each item is carefully selected and quality-checked to ensure consistent standards across every order.
We currently ship to:
- Canada
- United States
- United Kingdom
- Australia
Estimated delivery times:
- Canada: 4–7 business days
- USA: 10–14 business days
- UK: 10–14 business days
- Australia: 10–14 business days
Delivery times may vary depending on location, carrier, or customs processing.
Orders are processed within 2–3 business days after payment confirmation.
Orders are not processed on weekends or public holidays.
We use trusted shipping carriers such as Canada Post, UPS, and FedEx, depending on your location and service availability.
Once your order is shipped, you will receive a confirmation email with a tracking number.
Please allow 24–48 hours for tracking updates to appear.
We offer a 14-day return policy from the date of delivery.
To be eligible for a return:
- Items must be unused, unwashed, and in original condition
- Items must be returned in original packaging
Please refer to our Returns & Refunds Policy for full details.
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Once your return is received and inspected:
- Refunds are issued to the original payment method
- Processing typically takes 5–7 business days
Please note that your bank or payment provider may take additional time to post the refund.
We do not offer direct exchanges.
If you would like a different item, please return the original product and place a new order.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will review and resolve the issue promptly.
For orders shipped outside Canada, customs duties or import taxes may apply depending on your country’s regulations.
These charges are the responsibility of the customer.
We use carefully selected materials such as cotton and other durable fabrics, chosen for comfort, longevity, and a refined everyday feel.
Most products are machine washable.
For best results:
- Use a gentle cycle
- Wash with mild detergent
- Avoid high heat drying
This helps maintain softness and durability over time.
If you need to make changes, please contact us as soon as possible.
Once an order has been processed or shipped, changes or cancellations may not be possible.
We accept secure payments via:
- Credit and debit cards
- Stripe
- PayPal
All transactions are processed securely. We do not store your full payment details.
You can reach us at:
Email: [email protected]
We aim to respond within 24 business hours (Monday–Friday).